Terms of service

Terms & Conditions

Last updated: August 2026

Please read these Terms & Conditions carefully before using the Elora website or placing an order. By accessing our website or making a purchase, you agree to be bound by these terms.

1. About Us

Elora is an online luxury retailer of handbags and jewellery, based in Spain. For any enquiries, please contact us:

Phone: +34 603 739 694
Contact page: Visit our Contact page

2. Use of Our Website

By using our website, you confirm that you are at least 18 years of age and that the information you provide is accurate and complete. You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the site.

3. Products

We make every effort to display our products as accurately as possible. However, colours and appearances may vary slightly depending on your screen settings. All products are subject to availability.

We reserve the right to discontinue any product at any time without notice.

4. Pricing

All prices are displayed in Euros (EUR) and include applicable VAT where required by law. We reserve the right to change prices at any time. The price applicable to your order is the price displayed at the time of checkout.

5. Orders & Contract

When you place an order, you are making an offer to purchase. A binding contract is formed when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability.

6. Payment

We accept major credit and debit cards and other payment methods as displayed at checkout. All payments are processed securely. We do not store your full payment card details.

7. Delivery

We aim to dispatch orders within 1–2 business days. Delivery times are estimates and not guaranteed. For full details, please refer to our Shipping & Returns page.

8. Right of Withdrawal (EU Consumers)

In accordance with the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing a reason. To exercise this right, please contact us within the withdrawal period. For full details, see our Shipping & Returns page.

9. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately. We will arrange a replacement or full refund in accordance with EU consumer protection law and the Sale of Goods Directive (EU) 2019/771.

10. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Elora and is protected by copyright and intellectual property law. You may not reproduce, distribute, or use any content without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, Elora shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the value of the order in question.

12. Governing Law

These Terms & Conditions are governed by the laws of Spain and the applicable laws of the European Union. Any disputes shall be subject to the jurisdiction of the Spanish courts, without prejudice to your rights as an EU consumer under applicable local law.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated terms.