Refund policy

RETURN & REFUND POLICY

Right of Withdrawal In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

How to Request a Return To initiate a return, contact us within 14 days of receiving your order at elora@elorabcn.com or +34 603 739 694. Please include your order number and reason for return.

Return Conditions Items must be returned in their original condition — unused, unworn, and with all original tags and packaging intact. We reserve the right to refuse returns that do not meet these conditions.

Return Shipping Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked shipping service as we cannot be held responsible for lost returns.

Refunds Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued to the original payment method.

Exchanges We do not offer direct exchanges. Please return your item and place a new order.

Faulty or Incorrect Items If you receive a faulty or incorrect item, please contact us immediately at elora@elorabcn.com. We will cover all return shipping costs and offer a full refund or replacement.

Non-Returnable Items Customised or personalised items cannot be returned unless faulty.

Contact Elora — Carrer de la Llibreteria 19, 08002 Barcelona, Spain elora@elorabcn.com | +34 603 739 694