Orders
How do I place an order?
Simply browse our collections, select your item, and click ‘Add to Cart’. Follow the checkout steps to complete your purchase securely.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at +34 603 739 694 or via our contact page.
Will I receive an order confirmation?
Yes, a confirmation email will be sent to you as soon as your order is placed. Please check your spam folder if you don’t receive it within a few minutes.
Shipping
Where do you ship to?
We ship across the European Union and internationally. Shipping times and costs vary by destination and are displayed at checkout.
How long does delivery take?
Standard delivery within the EU takes 3–7 business days. Express options may be available at checkout.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. Use this to monitor your delivery in real time.
Returns & Refunds
What is your return policy?
Under EU consumer law, you have the right to return any item within 14 days of receiving your order, without providing a reason. Items must be unused, in original condition, and in original packaging.
How do I initiate a return?
Contact us at +34 603 739 694 or through our Contact page within 14 days of receiving your order. We will provide return instructions and a return address.
When will I receive my refund?
Refunds are processed within 14 days of receiving the returned item. The refund will be issued to your original payment method.
Products
Are your products authentic luxury items?
Yes. All Elora products are crafted from premium materials with meticulous attention to detail. We stand behind the quality of every piece we sell.
Contact Us
How can I reach you?
You can contact our customer care team by phone at +34 603 739 694 or via our Contact page. We aim to respond to all enquiries within 24 hours.