Shipping & Returns

Shipping Policy

Where do we ship?

We ship to all European Union member states and selected international destinations. Shipping availability and rates are displayed at checkout based on your delivery address.

Shipping Times

Orders are processed within 1–2 business days of payment confirmation. Estimated delivery times are as follows:

Spain (domestic): 2–4 business days
EU countries: 3–7 business days
International: 7–14 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or public holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. Free shipping promotions, where applicable, will be displayed on the website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to track your delivery directly with the carrier.

Customs & Duties (International Orders)

For orders shipped outside the EU, customs duties and import taxes may apply. These charges are the responsibility of the recipient and are not included in our prices or shipping fees.

Returns Policy

Your Right to Return (EU Consumer Rights)

In accordance with the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing any reason.

Conditions for Returns

To be eligible for a return, items must be:

Returned within 14 days of delivery
Unused and in their original condition
In original packaging with all tags attached
Accompanied by proof of purchase

Items that show signs of use, damage, or are missing original packaging may not be accepted for return.

How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order:

Phone: +34 603 739 694
Contact form: Visit our Contact page

We will provide you with return instructions and the return address. Please do not send items back without contacting us first.

Return Shipping Costs

Unless the item is faulty or incorrectly sent, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days and credited to your original payment method.

Please note that original shipping costs are non-refundable unless the return is due to our error or a faulty product.

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at +34 603 739 694. We will arrange a replacement or full refund at no additional cost to you, in accordance with EU consumer protection law.